Privacy Policy

1. Information We Collect

When you browse or place an order with Watchtops, we may collect:

• Order information — your name, email address, shipping address and phone number, needed to fulfil your order.
• Account information — your name and email address if you register an account.
• Order history — products purchased and messages related to your orders.
• Technical data — cookies and anonymised usage data collected through Google Analytics to understand how the site is used.

2. How We Use Information

We use the information we collect to:

• Process, ship and track your orders;
• Provide customer support via WhatsApp or email;
• Handle returns and refunds under our 90-day money-back guarantee;
• Improve our catalog, content and user experience.

3. Payments

Payments are processed through PayPal. We do not receive or store your card numbers or PayPal credentials — payment data is handled entirely by PayPal under their own privacy policy.

4. Sharing of Information

We share information only as needed to operate the store:

• Shipping carriers (DHL, FedEx, Aramex) receive the delivery details required to ship your order;
• Payment provider (PayPal) processes transactions;
• We never sell your personal information to third parties.

5. Cookies & Analytics

The site uses cookies to keep your session and cart working, and uses Google Analytics to collect anonymised statistics about site traffic. You can disable cookies in your browser, though parts of the checkout flow may stop working.

6. Data Retention

Order records are kept for as long as needed to provide after-sales support under our 90-day money-back guarantee and to meet accounting obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us through the contact page .

8. Changes to This Policy

We may update this policy from time to time. The latest version is always published on this page.

9. Contact

For any privacy question, reach us via WhatsApp or email at support@watchtops.com , or through the contact page .